I've been overcharged for my order, what should I do?Updated 2 years ago

We're sorry if you've been charged more than you were expecting for your order.

There are a couple of reasons why it may appear you've been charged more than you were expecting.

Step 1 Check your currency

We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout, then your bank will convert the amount using their exchange rate.

Next time you shop with us, click on the flag at the top right corner of any page, then go to the 'Change currency' drop down box and make your selection from the list. All our prices will then be shown in your chosen currency, and you'll be charged in that currency if it's still selected when you reach the checkout.

Step 2 Check your promo code

If you've used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes, and you can find these in the terms and conditions that would have been included when you received the code.

Step 3 - Contact us

If you still believe you've been overcharged for you order, then please contact our Customer Care team and we'll investigate it further for you.