My payment was declined, what should I do?Updated 2 years ago

Place your order again

If your payment has been declined, then you'll need to place your order again. We're not able to reinstate an order once the payment has been declined.

Make the relevant checks

To help ensure your order is not declined when placing a new order, we suggest checking the following:

• Check the card details to make sure the information is correct, e.g. the expiry date or your billing address.
• Make sure you enter the security code correctly - that's the three-digit number on the back of your card.
• Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
• If you've checked all the above, try paying with another card.

Next steps

If your payment has been declined, you’ll need to contact your bank for further information.

Whereas, if you've received an error message, please contact our Customer Care team with as many details as you can about the issue - including the error messages you receive, and we'll try to resolve it as soon as we can.