What happens if the eGift card I bought hasn't been received?Updated 2 years ago

If you placed an order for an eGift card but it hasn't yet arrived here's what you should do.

Step 1 Allow up to 24 hours

The eGift card can take up to 24 hours from the time you place your order to be sent.

Step 2 Ask the recipient to check their junk mail

The eGift card may have been sent straight to the recipient's junk folder. Please ask them to check in their junk mail.

Step 3 Contact us

If the eGift card hasn't come through contact our Customer Care Team with the following details, and they'll be able to investigate it for you:

• The order number you received when you ordered the eGift card, or the email address registered to the account it was ordered from.
• The value of the eGift card.
• The email address the eGift card was sent to.