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Calendar Club Help Centre

GST is now included in our prices for customers in Australia effective of 01 July 2018.The Goods and Service Tax legislation was implemented from 1 July 2018 which means that international orders under $1000 AUD will also now be taxable at 10%.We cover GST on all orders. This should be managed automatically but if you are charged, please keep a proof of payment and get in touch with our customer care team who will arrange a refund of these charges.Business customers requiring an invoice please contact our Customer Care team with your ABN and GST number.

GST is now included in our prices for customers in Australia effective of 01 July 2018. The Goods and Service Tax legislation was implemented from 1 July 2018 which means that international orders under $1000 AUD will also now be taxable at 10%. We c

What is your policy on GST when shopping on calendarclub.com.au?

Payment, Promos & eGift cards

Where is my order?

Will I be notified once my order has been dispatched?

My order status is still ‘It's Ordered’, when will it be shipped?

How does your standard delivery service work within Australia?

Why has my order been returned to Calendar Club?

Metro postcodes for faster Standard Delivery

Metro postcodes for faster Express Delivery

Rural postcodes for Standard Delivery

Delivery updates

Can I have my parcel redirected to a different address?

What is Calendar Club's approach to packaging?

Are you working on using less packaging?

Why don't you use compostable packaging?

Delivery

What is your Returns policy?

I've returned an item, have you received it?

Can I return an item and exchange it for something else?

I've paid with 'Pay In 4 with Klarna' - how do returns work?

How can I return my items back to Calendar Club from Australia?

How does your New Zealand Post Tracked Returns service work?

How do I return something to you from an international country?

What should I do if my refund is incorrect?

I've been refunded for the wrong item, what should I do?

I've made a return, will you refund my delivery charge?

What happens to my refund if my credit/debit card is no longer in use?

Can I return more than one order in the same parcel?

What do I do if I receive a faulty or damaged item in my order?

Returns & Refunds

I need to cancel my order, is this possible?

What do I do if I receive a faulty item in my order?

The item I've received is incorrect. What shall I do?

I'm missing an item from my order, what should I do?

Can I change my order details once I've placed it?

Order Issues

Can you give me more information about your products?

How can I find a specific product or brand?

Do you offer a wholesale discount for bulk buying?

How can I search for items on the website?

Do you have a store I can shop at?

Can I have items sent to someone as a gift?

Product & Stock

What payment methods can I use to pay for my order?

Do you need help with your promo code?

When will my account be charged for my order?

What happens if the eGift card I bought hasn't been received?

Can I cancel or return an eGift card?

Can I use more than one promo code on my order?

I've lost my eGift card; can you resend it to me?

Do you offer paper or non-electronic eGift cards?

My payment was declined, what should I do?

I've been overcharged for my order, what should I do?

How do I use PayPal to pay for my order?

Pay in 4 with Klarna

How do I pay for an order with 'Pay In 4 with Klarna'?

How does AfterPay work?

How can I pay for my order using my eGift card?

Are your stores open?

Our Stores

I can't sign into my account, what should I do?

Browser Support

What can I do if I'm not receiving emails from Calendar Club?

I've forgotten my password, how do I reset it?

How can I unsubscribe from your email/texts?

I'd like to delete my account with Calendar Club, what should I do?

How do I create a Calendar Club account?

Why is my password needed when I view my account page?

I'm having trouble accessing your website, can you help?

I'm having trouble entering an address on my account

I'm having trouble accessing My Account pages

How can I make changes to the details on my account?

Are my details safe when ordering online with Calendar Club?

How do I place an order with Calendar Club?

Do I have to create a Calendar Club account to shop with you?

Technical

Order Tracking

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What is your policy on GST when shopping on calendarclub.com.au?Updated 2 years ago