Order Issues

I need to cancel my order, is this possible?

Orders placed with any other payment method except Afterpay and Klarna can be cancelled within 30 minutes of completing your order, unless your order is fulfilled before then. To cancel your order, simply follow the following steps:. If the 'Cancel'

What do I do if I receive a faulty item in my order?

We're really sorry if you've received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. To return your faulty item/s click here. If you're not

The item I've received is incorrect. What shall I do?

We're really sorry if you've received an incorrect item/s. Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Incorrect Item' as your reason for return. To return your faulty item/s click here.

I'm missing an item from my order, what should I do?

If an item is missing, please contact our Customer Care Team using the visible on this page button 'Contact Us'. You'll need to provide your order number and details of the missing item and we'll do our best to resolve the issue for you as quickly as

Can I change my order details once I've placed it?

You can edit your order within 30 minutes after completing your order, or earlier if your order has not been fulfilled. By editing your order, your original order will be cancelled and refunded, and your items will be placed into a new shopping cart.